Frequently Asked Questions

A: No. But your contact lenses may slide under your eyelids or become displaced. If this occurs, try looking in the direction of the lens to get it to move back to the correct position. Soft contact lenses will tend to center automatically on the cornea. 

A: You should consult your eye care professional about wearing contact lenses during any water-related activities.

A: Yes. Sometimes people experience discomfort during the peak of their seasonal allergies. If that happens to you, call your eye care professional and follow his/her recommendation.

He/She may suggest you simply reduce your wearing time or discontinue wearing your contact lenses until the allergy symptoms have passed. Thoroughly and frequently cleaning your contact lenses may help reduce allergy discomfort. And never use eye drops that are not made for contact lens wearers when you are wearing your contact lenses. 

A: Yes. Try to avoid getting makeup on your contact lenses. Always insert your contacts before applying eye shadow, eyeliner, and mascara. 

A: No. By using contact lenses prescribed for someone else, you risk serious eye infection. Only wear contact lenses that have been prescribed for you. Never allow anyone else to wear your contact lenses. 

A: Yes. Though contact lenses provide benefits, you should still keep your glasses' prescription current. There may be days that you don't want to wear your lenses, or when your glasses are better suited for the situation. 

A: Yes. The single best way to protect your vision is through regular professional eye examinations. Eye care professionals do more than provide vision exams - they care for the overall health of your eyes. You should see your eye care professional regularly.

A: Follow your eye care professional's wearing and replacement schedule to keep your contact lenses clean and your eyes healthy. 

A: Lenses should not be worn for longer than their stated wearing period. This means that a 2 week disposable contact lens should be disposed of after 2 weeks. Follow your eye care professional's wearing and replacement schedule to keep your contact lenses clean and your eyes healthy. 

A: Contact lenses are ideal for athletes. In fact, they could give you an edge. They offer a more natural vision correction and increase peripheral vision. And you can quit worrying about broken frames or lenses. Plus, contact lenses don't fog up, slide down, or fall off. Some sports may still require protective eye gear for safety. Ask your eye care professional if you have any questions. 

A: Unless your eye care professional says it's OK, you should always take out your contact lenses before you go to sleep. If, however, you do fall asleep with them on your eyes, remove your contact lenses as soon as you get up, and follow the recommended lens cleaning and disinfecting instructions. It may be helpful to put rewetting drops in your eyes before removing your lenses to moisturize them. If the lens is stuck, not moving, and you are unable to remove it easily, see your patient information booklet for how to care for a sticking (not moving) lens, or contact your eye care professional. 

A: If you tear a contact lens, simply throw it away and replace it with a new one. Never put a torn contact lens on your eye. Particularly with one-day or two-week replacement lenses, they're not as costly to replace as contact lenses used to be. 

A: You can order online at this website, by fax (201).339.0122, or by phone at (800).EYES.077 (800.393.7077).  
 
Online:

1. Choose your lens type from the drop down menu, or you can enter the name of the lenses in the search bar on the home page. You can also click on our full product list and choose the name of your lens from there.

2. Enter your prescription information as it appears on your prescription. Enter the number of boxes you would like to order, and then click Add to Cart. Please note that you have to add each eye to the shopping cart separately. You will be returned to the product page from the shopping cart by simply clicking on the continue shopping button.

3. You can either Continue Shopping, or if you are done, click on the button that says Proceed to Checkout. Here, enter your Billing and Shipping address information, as well as your telephone and email address. This way if there are any problems with your order, a customer service rep can contact you immediately.

4. Click on Continue, and you will proceed to our shipping page. Select how you would like to have your order shipped, and then click Continue.

5. Enter your Credit Card information here. Remember that the information on the billing page must match the information on the credit card, otherwise the card will be declined. We do accept personal checks and Money orders but we cannot ship your order until we receive the payment. If you would like to pay by check or money order, please call (800).EYES.077 and we can further assist you.

6. Confirm you order on the final page, then click Submit to submit your order. We will then process your card information and give you a confirmation number which you must save. Your order is then complete, and we will process and ship your order accordingly.
 
 
By Phone:

Please call (800).EYES.077 (800.393.7077) and a customer service representative will assist you with your order. Please have your prescription, shipping, and credit card information handy to give to the customer service representative.
 
 
By Fax:

Print out a copy of our order form, fill it out completely, and fax it along with a copy of your prescription. If you do not have a copy of your prescription, please include a note saying so and provide us with your eye care provider's information so we can verify your prescription information with them. 

A: Your prescription contains lens-specific information that must be given to us in order to supply you with the correct lenses. The information is as follows (sample information):

Your Rights:

New Federal legislation went into effect February 4, 2004 requiring that your eye care practitioner release a copy of your contact lens prescription to you after you have been fitted for contact lenses upon your request. The law falls under the "Fairness to Contact Lens Consumers Act" (FCLCA) and not all eye care practitioners are up-to-date with what the law says and requires of them. This prescription is valid for at least 1 year from the release date (the date your eye care practitioner releases the prescription to you).

Make sure that when you get fitted for contact lenses, you obtain a copy of your prescription. Be cautious of signing any waivers or paying any release fees, as these practices are expressly forbidden by the FCLCA.

 
Verifying Your Prescription:

The FCLCA also specifies that third party resellers must verify the prescription with the prescribing authority. The fastest way for this to occur is for you to fax us a copy of the original prescription at (201).339.0122. If we have a copy of your prescription on file, and it is not expired, we can keep it on file and do not need to contact your eye care provider for verification. If you do not have the physical prescription, or do not have access to a fax, you can still enter the prescription information in the required fields along with your eye care provider's information and we will contact them to verify your prescription. Please note that verification in this way can take up to eight business hours, so if you order late one day, your order may not be shipped out until the next day, provided the lenses you ordered are in stock.